Refund and Returns Policy

Return Policy

You have the right to return your order (or parts thereof) within 14 days of receipt without giving any reason, provided it is still factory sealed.

Please contact us at email@greenseedmd.com to pick the best refund option for your particular case.

The return period will expire 14 days after the day that you (or a designated third party other than the carrier) has taken possession of the product. If you have ordered multiple products with varying delivery times in the same order, the return period expires 14 days after the final product of the order has been received.

If, upon receipt, you are not happy with your goods or they are faulty, then please, take the following steps:

• First, contact us and let us know you would like to return a product.
• Please pay the return postage and send the product back by recorded delivery, so you have a proof of posting.
• We can repair a faulty product within the first 3 months (or replace it, depending on the fault), If the item is in stock, we will replace it immediately. If not, we will give a credit note or refund. Postage will not be charged on replacement/repair of faulty goods.

Exclusions

The following products are not covered by the right to return:

• Products that have had their original seal opened.
• Products returned outside of the return period.

Refund process

After you have exercised your right to return, all payments (including shipping costs) will be refunded within 14 days. If you have returned the product without prior notification, we are not eligible to refund any shipping fees incurred. We may also request a tracking code as proof of return before the payment is refunded. Refunds ill be made by crediting your card or by check, depending on the method used for payment.